Have some questions?
Q: What are your terms & conditions?
A: Download this document and you'll find answers to many questions regarding bookings, refunds, cancellation policy.
Whilst our staff will do their utmost to advise you about important terms and conditions when you are making a booking, due to time constraints it is impractical for them to detail every aspect. Therefore please be aware that it is your responsibility to read the appropriate documents or ask any specific questions relating to your booking.
Q. When will my pitch be available?
A: Your pitch will be ready by 12 noon on the day of your arrival. As we have limited space in our arrivals area we respectfully request that you do not arrive earlier than 12 noon.
Q: What time must I vacate my pitch?
A: The latest time for departing your pitch is 10am on your last day. This is to enable us to prepare the pitch for the next person to occupy it. During the quieter seasons you may be able to book a late stay on your pitch for an additonal charge - you will need to contact reception to arrange this.
Q: What if we arrive late?
A. If you are delayed for any reason, please call and let us know so we can hold the pitch for you. Please note, we are unable to accomodate any arrivals after dark, due to the park layout. This is for safety reasons and so that other guests are not disturbed.
Q: Can I have barbeques on site?
A: Yes we allow barbeques as long as they are kept off the grass (blocks are usually available from the wardens) and do not cause annoyance to other guests.
For safety reasons, camp fires are not permitted
Q: Do you give refunds?
A: No – please read our terms and conditions before making your booking, as you will be asked if you accept these. We do advise you take out our cancellation plan if you have no other form of cover.
Frequently Asked Questions
We're here to help...
Q. What are your tariffs?
A: Download the touring and camping prices
Q: Can I bring my dog(s) with me?
A: Yes we welcome dogs on the park, as long as they are always on a lead whilst on site, cleaned up after them. We normally accept a maximum of two dogs per unit - any more must be by prior agreement.
Dogs are not to be left on site unattended at any time, as it can cause disturbance and concern for other guests.
Q: Can I use a washing line?
A: We do not allow washing lines strung across wind-breaks or from trees. You are allowed however to put up a mini rotary dryer or use a window fixed dryer.
Q: Do you accept group bookings?
A: We are a quiet, family-orientated park. Whilst we do not refuse group bookings, it is imperative that all persons staying on site as part of a group understand that we expect no noise after 10.30pm and that consideration should be given at all times to other guests.
Q: What if I want to make a complaint?
A: The team at Newberry Valley work hard to ensure that you are fully satisfied with the facilties and service during your visit, but if something is not to your satisfaction, we will want to put it right as quickly as possible.
Please tell us straight away and do not wait until the end of your holiday or when you get home.
"I feel I must write to thank you: the standard of the campsite was fantastic and I could tell that you all worked tirelessly to ensure this high standard was maintained."
Marcia Griffith & family
