acorns.png

Our Holiday Protection Plan

When you choose to include our low-cost holiday protection plan at the time of booking you can rest assured that, should you have to cancel, you will get between 60% to 100% of the money you have paid (less the cost of the insurance of course) subject to receipt of appropriate documentation and fulfillment of

 

makes your changes much more flexible and you'll be able to claim a refund. Here that's not just limited to the coronavirus pandemic but gives you peace of mind that if your plans change later for other unexpected things that crop up you've got the flexibility you need. It's just one of the reasons we get lots of happy returns every year.

CANCELLATION

In the event of cancellation, no refunds are made, except under the terms of the Holiday Protection Plan. However, if you have purchased this at the time of booking you will be covered for some of these costs depending on when you cancel and the reason for cancellation. We, therefore, cannot emphasise too strongly the wisdom of taking out this plan or purchasing your own holiday cover if you prefer. 

The Holiday Protection Plan fee and any administration charges are non-refundable in any event. Full details of our Holiday Protection Plan are detailed below and can also be found on our website. If our Holiday Protection Plan is not taken at the time of booking you will be liable for the full cost of the booking with NO refund given. If you have purchased your own holiday cover then you will need to liaise directly with your provider.

Should you need to cancel your booking for any reason call us immediately on 01271 882334 and we will advise you of the procedure and email a Cancellation Form to you. Cancellation will not take effect until we receive email or written confirmation using the form provided and copies of the relevant documentation as proof of cancellation for the stated reasons. If this is not received before the day of arrival, no refunds will be given. All certificates, information and evidence provided by you shall be at your expense. 

Should you need to cancel on the day of arrival or cut your holiday short after it has commenced, we regret that we are unable to refund any monies paid. No refunds can be given if guests depart prior to the end of the booked holiday, unless they do so as the result of the breach of some obligation on our part, which would justify cancelling the holiday, and only if we have been given an opportunity to correct the issue.

HOLIDAY PROTECTION PLAN

A £1.30 per night charge is payable in addition to the deposit payment and at the time of making the booking. If you are booking online this will automatically be added, but you can choose to remove the charge during the booking procedure. We guarantee that this payment protects you up to and including the day before your holiday commences against loss of monies already paid, excluding the cost of the plan.

Qualifying reasons are:

•    Accident or injury, illness or death of any member of your party
•    Redundancy
•    Jury service

 

Appropriate authoritative documents are required e.g. Doctor’s note, Death Certificate, Redundancy Notice under the Payment Act. You are required to inform us immediately and any supporting evidence should be sent to us by recorded delivery or email. We will not be responsible for any emails not received therefore the responsibility to ensure that the documentation is received lies with you, the customer who made the booking. Please note that this plan does not cover adverse weather conditions, mechanical breakdown or accident. Claims outside the specified reasons for cancellation cannot be entertained.

In all cases, once your holiday is due to start ie the day of arrival, there’s no transfer or refund of any monies paid and should you cut your holiday short after it has commenced, we regret we’re also unable to make any full or partial refunds or transfers.

~ For cancelling more than 28 days before arrival:

If you’ve paid the deposit only:
Holiday Protection Plan not purchased: NO REFUND
Holiday Protection Plan purchased: NO QUIBBLE GUARANTEE - You'll get a  FULL REFUND

If you’ve paid in full:
Holiday Protection Plan not purchased: REFUND of monies less total deposit value
Holiday Protection Plan purchased: NO QUIBBLE GUARANTEE - You'll get a  FULL REFUND

~ For cancelling between 28 - 8 days before arrival:

Now that you’ve paid in full:
Holiday Protection Plan not purchased: NO REFUND
Holiday Protection Plan purchased: if you are cancelling for a qualifying reason and appropriate cancellation documentation is provided (see above) then you will receive an 80% REFUND

~ For cancelling between 7 - 1 day before arrival:

Now that you’ve paid in full:
Holiday Protection Plan not purchased: NO REFUND
Holiday Protection Plan purchased: if you are cancelling for a qualifying reason and appropriate cancellation documentation is provided (see above) then you will receive a 60% REFUND

ALTERATIONS

Once there is a contract you cannot transfer your booking to anyone else or change it (including the members of your party) without our agreement. If, after the booking has been confirmed, you wish to amend it for any reason, then the following terms apply:

~ For amendments more than 28 days before arrival:

If there is availability and we accept the change there will be no amendment fee charged for the alteration. If you alter your booking to a date with a higher tariff then you will be responsible for paying the additional holiday cost, if you amend your dates to a lower tariff then the total holiday cost will be reduced accordingly.

~ For amendments between 28 - 8 days before arrival:

Holiday Protection Plan not purchased:
If there is availability and we accept the change there will be an amendment fee of £25 per booking. If you alter your booking to a date with a higher tariff then you will be responsible for paying the additional holiday cost, if you amend your dates to a lower tariff then there are NO refunds.

Holiday Protection Plan purchased:
If there is availability and we accept the change there will be no fee charged for the alteration. If you alter your booking to a date with a higher tariff then you will be responsible for paying the additional holiday cost, however, if you amend your dates to a lower tariff then there are NO refunds.

~ For amendments between 7 - 1 day before arrival:

Amendments can only be considered at this stage if you have taken out our Holiday Protection Cover when you booked, subject to amendment for one of the qualifying reasons stated above and if there is availability. Under these circumstances if we accept the change there will be an amendment fee of £25 per booking. If you alter your booking to a date with a higher tariff then you will be responsible for paying the additional holiday cost, if you amend your dates to a lower tariff then then there are NO refunds.

It should be noted that we cannot change dates from one calendar year to the next.

CANCELLATION OR AMENDMENT DUE TO COVID-19

Holiday Protection Plan not purchased:
Subject to standard cancellation or alteration terms as detailed above.

Holiday Protection Plan purchased:
If you or a member of your party are ill with COVID-19, and you can provide documentation of this, you will be entitled to a partial refund or booking alteration as per the terms above, and depending on the notification period (28-8 days before arrival – 80 % refund or no alteration fee, 7-1 days before arrival – 60% refund or £25 alteration fee, on or after the day of arrival - no refund or alteration available).

Holiday Protection Plan purchased:
If you or a member of your party must self-isolate, if you live in an area in a local lockdown, or in a tier that is not permitted to travel we will offer a partial credit voucher (28-8 days before arrival – 80 % of the booking value, 7-1 days before arrival – 60% of the booking value, on or after the day of arrival - no credit voucher available). The voucher MUST be used within the same year as your original holiday. The cost of the HPP is not transferrable. We may ask for documentary evidence confirming that you cannot attend your booking.

Take a look at this Quick Reference Table:

Untitled-1.jpg

CANCELLATION OR ALTERATION BY US

If we are unable to provide the booked holiday and have had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid. In circumstances beyond our control, or in the event of serious breakdown of services, other emergencies or withdrawal of your pitch from service, we reserve the right to offer you the opportunity to change the date booked, offer an alternative pitch if available or cancel and receive a full refund or credit. No claims for compensation in respect of the above events can be accepted. 

If your holiday is cancelled by us due to non-payment of the holiday balance by the date specified on your confirmation by yourselves then the above terms do not apply.