TERMS & CONDITIONS

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Newberry Valley Touring & Camping Park has pitches for touring caravans, trailer tents, tents, campervans and motor caravans, as well as two shepherd's huts available for hire. Our guests’ enjoyment and safety are paramount and therefore we ask you to read the following Terms and Conditions before making your booking. 

 

TERMS OF AGREEMENT


A booking is a contract with Martin & Dawn Fletcher. All bookings are accepted on the basis that you, the customer, agree to these terms and conditions. We also reserve the right to refuse any booking. The person who makes the booking is responsible for the booking and warrants that they are over 18 years of age and that the party will not exceed the numbers and units stated at the time of the booking and detailed on the confirmation.


Bookings can be made in the following ways:

~ By telephone on 01271 882334 using a credit/debit card
~ Online using our booking system on the website


A contract exists as soon as we receive an initial booking payment. Our standard procedure is to then issue a confirmation, usually by e-mail and you should please check this carefully to see that it reflects your wishes. Please inform us of any discrepancy within 7 days. If your holiday is due to start within 14 days of booking, a confirmation document may not be sent. 


A deposit must be paid at the time of booking. This payment, which is treated as part payment of your holiday, is neither transferable nor refundable.

~ The required deposit is £50 per week or part week
~ The balance of the price of your holiday must be paid at least 28 days before the start date (PLEASE NOTE: no reminder will be sent to you).

If the balance is not paid in time then we are entitled to cancel the holiday and retain your deposit.


We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances, the holiday ceases and we shall not be liable for any extra costs incurred by you.


ALTERATIONS


Once there is a contract you cannot transfer your booking to anyone else or change it (including the members of your party) without our agreement. If, after the booking has been confirmed, you wish to amend it for any reason, then the following terms apply:-


~ For amendments more than 28 days before arrival - if there is availability and we accept the change there will be no administration charge for the alteration. If you alter your booking to a date with a higher tariff then you will be responsible for paying the additional holiday cost, if you amend your dates to a lower tariff then the total holiday cost will be reduced accordingly.


~ For amendments between 14 and 28 days before arrival - if there is availability and we accept the change there will be an administration charge of £25 per alteration. If you alter your booking to a date with a higher tariff then you will be responsible for paying the additional holiday cost, if you amend your dates to a lower tariff then then we'll reduce the holiday cost and refund you the difference - as long as you added our Holiday Protection Cover when you booked. However if the holiday is a lower price and you didn't take our Holiday Protection Cover then we're sorry there are NO refunds.


~ For amendments less than 14 days before arrival - amendments can only be considered at this stage if you have taken out our Holiday Protection Cover when you booked. Under these circumstances then if there is availability and we accept the change there will be an administration charge of £25 per alteration. If you alter your booking to a date with a higher tariff then you will be responsible for paying the additional holiday cost, if you amend your dates to a lower tariff then then there are NO refunds.

It should be noted that we cannot change dates from one calendar year to the next.


CANCELLATION BY YOU


In the event of cancellation, no refunds are made, except under the terms of the Holiday Protection Cover. However, if you have purchased this at the time of booking you will be covered for some of these costs depending on when you cancel and the reason for cancellation. We, therefore, can not emphasise too strongly the wisdom of taking out this plan.


The Holiday Protection Cover fee and any administration charges are non-refundable in any event. Full details of our Holiday Protection Cover are detailed below and can also be found on our website. If our Holiday Protection Cover is not taken at the time of booking you will be liable for the full cost of the booking with NO refund given. If you have purchased your own holiday cover then please liaise with your provider.
 

Should you need to cancel your booking for any reason call us immediately on 01271 882334 and we will advise you of the procedure and email a Cancellation Form to you. Cancellation will not take effect until we receive signed written confirmation using the form provided and relevant documentation as proof of cancellation for the stated reasons, sent by recorded delivery. If this is not received before the day of arrival no refunds will be given. All certificates, information and evidence provided by you shall be at your expense. Should you need to cut your holiday short after it has commenced, we regret that we are unable to refund any monies paid.


HOLIDAY PROTECTION COVER


A £1.25 per night charge is payable in addition to the deposit payment and at the time of making the booking. If you are booking online this will automatically be added, but you can choose to remove the charge during the booking procedure. We guarantee that this payment protects you up to and including the day before your holiday commences against loss of monies already paid (excluding the cover plan premium).


Qualifying reasons are:-
•    Serious accident or injury, illness or death of any member of your party
•    Redundancy
•    Jury service

Appropriate authoritative documents are required e.g. Doctor’s note, Death Certificate, Redundancy Notice under the Payment Act. You are required to inform us immediately and any supporting evidence should be sent to us by recorded delivery.

Please note that this plan does not cover adverse weather conditions, mechanical breakdown or accident. Claims outside the specified reasons for cancellation cannot be entertained.


~ For cancelling up to 28 days before arrival:
If you’ve paid deposit only:

  • Holiday Protection Plan not purchased: NO REFUND
  • Holiday Protection Plan purchased: NO QUIBBLE GUARANTEE - You'll get a  FULL REFUND

If you’ve paid in full:

  • Holiday Protection Plan not purchased: REFUND of monies less total deposit value
  • Holiday Protection Plan purchased: NO QUIBBLE GUARANTEE - You'll get a  FULL REFUND

~ For cancelling between 28 - 7 days before arrival:

Now that you’ve paid in full:

  • Holiday Protection Plan not purchased: NO REFUND
  • Holiday Protection Plan purchased – cancelling for a qualifying reason and cancellation documentation provided: 80% REFUND

~ For cancelling between 7 - 1 days before arrival:

Now that you’ve paid in full:

  • Holiday Protection Plan not purchased: NO REFUND
  • Holiday Protection Plan purchased – cancelling for a qualifying reason and cancellation documentation provided: 60% REFUND


In all cases, once your holiday is due to start there's no refund on any monies paid and should you cut your holiday short after it has commenced, we regret we're also unable to make any full or partial refunds

 

CANCELLATION OR ALTERATION BY US


If we are unable to provide the booked holiday and have had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid. In circumstances beyond our control, or in the event of serious breakdown of services, other emergencies or withdrawal of your pitch from service, we reserve the right to offer you the opportunity to change the date booked, offer an alternative pitch if available or cancel and receive a full refund.
No claims for compensation in respect of the above events can be accepted. If your holiday is canceled by us due to non-payment of the holiday balance by the date specified on your confirmation by yourselves then the above terms do not apply.


GENERAL SITE RULES

Holiday Behaviour Standards and Termination
By making a booking with us you have entered a contract in which you undertake, on behalf of yourself and the people in your party (including children), to adopt the following standards of behaviour:-

  • To act in a courteous and considerate manner towards us, our staff and other guests
  • To supervise children properly so that they are not a nuisance or danger to themselves or others

You further agree that you will not:-

  • Commit any criminal offense at the Park or undertake any criminal activity
  • Commit any acts of vandalism or nuisance
  • Keep or carry any firearm or any other weapon at the Park
  • Use any unlawful drugs
  • Create any undue noise or disturbance
  • Carry on any trade or business while on the Park

Quiet hours are from 10.30pm until 7.00am. Please respect your fellow guests and keep noise to an absolute minimum. We reserve the right to refuse admission to the park and all facilities, to refuse any booking or terminate any holiday, or to remove any persons and property that in our opinion are not suitable to use the park.


Health and Safety
We take the wellbeing and safety of our guests very seriously and we ask that you comply with the following:-

  • All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance
  • Guests are not allowed to bring lorries or other commercial vehicles on to the park
  • No recreational vehicles can be used on the park. This includes motorised scooters
  • No mechanical or repair work is to be undertaken on the park
  • Only 1 vehicle can be parked next to the pitch. All other vehicles including boats must be parked in the appropriate parking area in agreement with park staff
  • Please make yourself aware of the nearest fire point

Our full Health and Safety Policy and Emergency Action Plan are available for inspection in Reception.


Dogs and other pets
If you bring your dog with you when you stay with us we ask that you:-

  • Keep the dog on a short lead on the park at all times
  • Use the designated exercise area
  • Clean up after your dog
  • Do not leave your dog unattended on site at any time

We reserve the right to require that the owner remove their dog, or any other pet, from the park if it is a nuisance or danger to other guests.


Site policies

  • Open fires and ground level barbecues are not permitted as they permanently damage the grass. Blocks are available to raise barbecues.
  • Chimneas are available for hire
  • The use of generators is not permitted
  • Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes tying ropes to, or driving nails into trees.
  • Washing lines hung from trees are not permitted

Please note that:-

  • No refunds can be given if guests depart prior to the end of the booked holiday, unless they do so as the result of the breach of some obligation on our part, which would justify cancelling the holiday
  • During low and mid seasons some facilities may not be open due to lack of demand and weather conditions, therefore we advise you to check what is open before booking
  • Should you wish to extend your stay beyond the booked dates there is no guarantee that the same pitch will be available.

Pitches
The size of your unit, including any tents, canopies, gazebos and extras, must be stipulated at the time of booking to ensure that the allocated pitch is large enough. Should you subsequently alter your requirements we cannot guarantee to provide an appropriately sized pitch.

Please advise us if you are likely to arrive later than 5.00pm. If we have not heard from you within 24 hours of your expected arrival we reserve the right to re-let your pitch. You are requested to arrive after 1pm. Latest arrival time is:-

  • 9pm during peak season
  • 7pm in mid season
  • 5pm in low seasons

Every endeavour will be made to allocate guests the pitch of their choice, however, it must be clearly understood that acceptance of a booking is not conditional on the allocation of a particular pitch. Your pitch number will be confirmed on arrival. If you are not satisfied with your pitch please inform the warden who will contact reception. We will do our utmost to accommodate your requests where possible.

General
The information supplied at the time of booking will be stored on computer for administrative purposes. Under no circumstances will this information be provided to a third party. Please check our Privacy Policy for details.

The prices listed include VAT at the standard rate.

The terms contained in this contract do not affect your statutory rights.

Complaints
If you have a complaint about anything during your holiday please raise it with a member of our staff immediately. If you wish to pursue it following your departure please write to us within 28 days of your departure. However we do suggest that you contact us to complete a report about the complaint while you are on holiday.