HOLIDAY PROTECTION PLAN

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No one books a holiday with the expectation that you'll need to cancel or change it, however sometimes 'stuff happens'. Our Holiday Protection Plan provides a low cost option to protect yourself against the unexpected. At only £1.25 a night it provides you with a level of assurance against the possibility of having to pay the full cost of your holiday in the event of cancellation. Simply put... it gives you some peace of mind just in case your plans change.


Take a look at our quick reference table below to see how taking our Holiday Protection Plan can benefit you and your family....

 

 

NO COVER

COVER WITH QUALIFYING REASON

 

DATE AMENDMENT

CANCELLATION

DATE AMENDMENT

CANCELLATION

MORE THAN

28 DAYS BEFORE ARRIVAL

No fee

No refund

No fee

Full refund

BETWEEN

28 – 8 DAYS BEFORE ARRIVAL

£25 amendment fee

No money back for lesser value holiday

No refund

No fee

No money back for lesser value holiday

 

No qualifying reason required

80% refund

BETWEEN

7 – 1 DAYS BEFORE ARRIVAL

N/A

No refund

£25 amendment fee

No money back for lesser value holiday

 

Qualifying reason & documentation required

60% refund

 

The Holiday Protection Plan fee is non-refundable in any event.


So how does it work...
 

A £1.25 per night charge is payable in addition to the deposit payment and at the time of making the booking. If you are booking online this will automatically be added, but you can choose to remove the charge during the booking procedure. We guarantee that this payment protects you up to and including the day before your holiday commences against loss of monies already paid as detailed in our chart when you are cancelling for a qualifying reason.


Qualifying reasons are:-

•    Accident or injury, illness or death of any member of your party
•    Redundancy
•    Jury service

Appropriate authoritative documents are required e.g. Doctor’s note, Death Certificate, Redundancy Notice under the Payment Act. You are required to inform us immediately and any supporting evidence should be sent to us by recorded delivery.

Please note that this plan does not cover adverse weather conditions, mechanical breakdown or accident. Claims outside the specified reasons for cancellation cannot be entertained.


Should you need to cancel your booking for any reason call us immediately on 01271 882334 and we will advise you of the procedure and email a Cancellation Form to you. Cancellation will not take effect until we receive signed written confirmation using the form provided and relevant documentation as proof of cancellation for the stated reasons, sent by recorded delivery. If this is not received before the day of arrival no refunds will be given. All certificates, information and evidence provided by you shall be at your expense. Should you need to cut your holiday short after it has commenced, we regret that we are unable to refund any monies paid.

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