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Terms & Conditions

Newberry Valley Park is owned and operated by Martin & Dawn Fletcher (“we”, “us”, “our”).


These Terms & Conditions apply to all bookings and form part of your contract with us. Please read them carefully before booking. Nothing in these Terms & Conditions affects your statutory rights.

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1. Your Booking

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We provide pitches for touring caravans, motorhomes, campervans, trailer tents and tents, and have two shepherd’s huts for hire.


The person making the booking must be 18 years of age or over and is responsible for the booking and for everyone in their party.


Only the people named at the time of booking may stay on the park. Bookings are personal and may not be transferred to another person without our agreement.


We reserve the right to refuse any booking.

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2. Making a Booking


Bookings may be made by telephone or online via our website. A contract is formed once we have accepted your booking and issued a confirmation.


Please check your confirmation carefully and let us know promptly if anything is incorrect.


All prices include VAT.

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Bookings are charged based on the party size confirmed at the time of booking.

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No refund or reduction will be given where fewer people arrive or stay than were included in the booking, or where guests choose not to use part of their booking.

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3. Your Responsibilities


By making a booking, you agree that you and your party will:​

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  • comply with these Terms & Conditions and the Park Rules

  • use the park for holiday and recreational purposes only

  • behave in a considerate and respectful manner towards staff, other guests and neighbours

 

You are responsible for any loss or damage caused by you or your party during your stay.

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4. Behaviour and Termination


Newberry Valley is a quiet family park.


We reserve the right to ask guests to leave the park immediately, without refund, where there is a serious or persistent breach of these Terms & Conditions or the Park Rules, or where behaviour causes or is likely to cause distress, nuisance,
danger or risk to others.


In such circumstances, the holiday will end, and we will not be liable for any additional costs incurred.

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5. Payments


A deposit is required at the time of booking. The deposit forms part of the cancellation charge.


The balance of the holiday price must be paid by the due date stated on your booking confirmation. No reminder will be sent. 


If we cancel your holiday due to non-payment of the balance by the due date shown on your booking confirmation, this will be treated as a cancellation by you, and the cancellation terms set out below will not apply.

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6. Group Bookings


Group bookings are accepted subject to strict conditions. Newberry Valley is a quiet family park, and all adults in a group are jointly responsible for ensuring that the Park Rules are followed at all times.


Where behaviour from any member of a group causes disturbance, nuisance or distress to other guests, we reserve the right to terminate the stay without refund.

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7. Arrival & Departure


On your arrival day, the earliest times you may arrive are:​

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  • Pitches: from 1.00 pm

  • Shepherd’s huts: from 3.00 pm


The latest times you may arrive are:

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  • Peak season: 9.00 pm

  • Mid season: 7.00 pm

  • Low season: 5.00 pm

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Please notify us if you expect to arrive after 5.00 pm. If we have not heard from you within 24 hours of your expected arrival, we reserve the right to re-let the pitch.


If your arrival is delayed by one night, the earliest arrival time on the following day is 9:00 am.


On your departure day, all persons and property must be vacated from the park by 11.00 am.

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8. Pitches


The pitch fee includes one unit, one car and two people.


The size of your unit, including any awning, must be declared at the time of booking.


Extras such as pup tents, gazebos, trailers or additional vehicles must be agreed in advance, are subject to space and availability, and may incur additional charges.


Only one vehicle may be parked next to a pitch unless otherwise agreed. All other vehicles must be parked as directed by park staff.


Every endeavour will be made to allocate guests their preferred pitch; however, acceptance of a booking is not conditional on the allocation of any particular pitch.


Pitch numbers are confirmed on arrival. If you are unhappy with your allocated pitch, please raise this promptly with the
warden, who will contact reception. We will do our best to accommodate requests where practicable and subject to availability.

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9. Facilities


Facilities are provided for the enjoyment of guests but may be subject to seasonal availability, weather conditions or essential maintenance. Please check before booking if specific facilities are important to your stay.

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10. Cancellation by Us


If we are unable to provide the booked holiday due to circumstances beyond our control or operational necessity, we will offer a full refund, an alternative pitch (where available), or the opportunity to rebook.


We do not accept liability for compensation beyond the return of monies paid.

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11. Holiday Protection Plan

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We offer a Holiday Protection Plan which provides protection against loss of monies paid (excluding the cost of the plan itself) up to 1.00pm on the day before arrival, subject to the conditions below.

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The Holiday Protection Plan costs £2.00 per night and is available only for bookings of three nights or more. It must be purchased at the time of booking for holidays booked at least seven days in advance of arrival.

 

For online bookings, the plan is automatically added but may be removed during the booking process. 

 

If the Holiday Protection Plan is purchased, and you cancel your holiday, you may be entitled to recover some of the monies paid, subject to the timing of cancellation, the reason for cancellation, and the provision of appropriate supporting documentation.

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Within 28 days of your arrival date, the Holiday Protection Plan applies only to cancellation resulting from:

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  • Accident, injury, illness or death of a member of your party

  • Redundancy

  • Jury service

 

Appropriate documentary evidence is required (for example, a doctor’s note, death certificate or redundancy notice). All documentation and evidence must be obtained at your own expense. Supporting documentation must be provided by email or recorded delivery. Responsibility for ensuring documents are received rests with the customer.

 

The Holiday Protection Plan does not cover:

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  • adverse weather conditions

  • mechanical breakdowns or accidents

  • cancellations for reasons outside those listed above

 

The Holiday Protection Plan fee and any administration charges are non-refundable in all circumstances. Full terms of the Holiday Protection Plan for cancellations and date changes are set out below.

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12. Cancellation by You

 

You may cancel your booking at any time. Cancellation charges apply up to 100% of the holiday price, depending on when you cancel and whether the Holiday Protection Plan was purchased at the time of booking.


If the Holiday Protection Plan is not purchased at the time of booking, the full cost of the booking remains payable in the event of cancellation. Guests who choose to rely on their own holiday insurance must deal directly with their insurance provider.

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To cancel your booking, please telephone us immediately on 01271 882334. We will advise you of the procedure and issue a Cancellation Form by email.


Cancellation will not take effect until we receive:

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  • the completed Cancellation Form, and

  • any required supporting documentation


If you cancel after 1.00 pm on the day before your arrival, arrive late, or cut your holiday short after it has commenced, no refund or transfer will be due.


No refund will be made for early departure unless it results from a material breach of contract by us, and only where we have been given a reasonable opportunity to remedy the issue.

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13. Cancellation Charges

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For cancellations made more than 28 days before arrival​

 

  • Deposit paid only:

    • Plan not purchased: 100% cancellation charges apply to the deposit

    • Plan purchased: full refund (excluding plan fee)

  • Paid in full:

    • Plan not purchased: refund less the deposit amount

    • Plan purchased: full refund (excluding plan fee)

 

For cancellations made between 28 and 8 days before arrival

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  • Paid in full:

    • Plan not purchased: 100% cancellation charges apply

    • Plan purchased (qualifying reason with evidence): 80% refund

 

For cancellations made between 7 and 1 day before arrival

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  • Paid in full:

    • Plan not purchased: 100% cancellation charges apply

    • Plan purchased (qualifying reason with evidence): 60% refund

 

For cancellations made after 1 pm the day before arrival

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  • Paid in full:

    • Plan not purchased: 100% cancellation charges apply

    • Plan purchased: 100% cancellation charges apply

 

 

14. Date Change

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Where a booking undergoes a date change within 28 days of the original arrival date under the Holiday Protection Plan, the plan is deemed to have been used in full. The booking will not thereafter be eligible for any further date changes or cancellations under the Holiday Protection Plan, regardless of reason.

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Following this, any subsequent cancellation of the revised booking will be treated as a cancellation within 28 days of arrival, which is not covered by the Holiday Protection Plan, and cancellation charges of up to 100% of the higher tariff holiday price will apply.

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All date changes are subject to availability, acceptance by us and the terms below. Bookings cannot be moved from one calendar year to another.


For date changes requested more than 28 days before arrival


If availability permits and we accept the change:

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  • No amendment fee applies

  • Higher tariff dates must be paid in full

  • Lower tariff dates will result in a reduction in the total holiday price


For date changes requested between 28 and 8 days before arrival


Holiday Protection Plan not purchased

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  • Amendment fee: £25 per booking

  • Higher tariff dates must be paid in full

  • No refund for lower tariff dates

 

Holiday Protection Plan purchased

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  • No amendment fee

  • Higher tariff dates must be paid in full

  • No refund for lower tariff dates

 

For date changes requested between 7 and 1 day before arrival

 

Holiday Protection Plan not purchased

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  • No date change available

 

Holiday Protection Plan purchased

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  • Qualifying reason and evidence required

  • Amendment fee: £25 per booking

  • Higher tariff dates must be paid in full

  • No refund for lower tariff dates

 

For date changes requested after 1pm the day before arrival:

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  • No date change available

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15. Complaints

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If you have a problem during your stay, please raise it with a member of staff as soon as possible so we can try to resolve it.


If you wish to pursue a complaint after departure, please contact us in writing within 28 days.

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16. Changes to Terms & Conditions


We may make reasonable changes to these Terms & Conditions or the Park Rules where required for health and safety, legal or operational reasons. The current versions will always be published on our website.


Any changes will not affect rights you already have under an existing booking.

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